Help Center

What can we help you with today?

Featured

How to Start a Fundraiser on CrowdChange

December 19, 2022

Account & Banking

Refunds

CrowdChange cannot issue refunds for donations made on your CrowdChange site. This must be handled by an administrator from your Charity / Organization. Plea...

Setting Up Multi-Factor Authentication (2FA)

Multi-Factor Authentication (commonly referred to as Two-Factor Authentication or 2FA) is the best way to secure your CrowdChange account against security br...

How to Reset Your Password

This process must be performed by the user themselves, using the steps below: Go to your CrowdChange site. Click Login on the top-right corner of the site. C...

CrowdChange Tutorials

How to Start a Fundraiser
How to Close or Reopen a Fundraiser
How to Change the Date and Time of your Fundraiser
How to Change Cover Photo
How to Change Your Fundraising Goal
How to Create a Personal Fundraising Page & Share It
How to Link Registrations to Personal & Team Pages
How to Manage Personal Pages
How to Create a Team & Invite Members
How to Create Custom URLs for Team & Personal Pages
How to Set Up a Raffle Ticket Fundraiser
How Ticketing Works
How Merchandise Works
How Registration Works
How Sponsorship Works (Sponsorship Packages)
How to Enter Offline Donations
How to Duplicate a Fundraiser
How to Use Custom Questions
Style Feature Overview
Custom Questions for Teams & Personal Pages
How to Create an eCards Store
How to Use the Mailing List
How to Use Tribute Cards
How to Hide a Fundraiser (Limit Visibility)
How to Access Your Fundraiser's Donations Report
How to Access the Tickets Report (Fundraiser Level)
How to Use the Access Manager - Give others Admin Access for an Event (Fundraiser Level)
Fundraiser Approval (Non-Admin)
How to Contact the Host of a Fundraiser
How to Edit Email Notifications
Recurring Donations
How Donation Matching Works
How Pledging Works
How to Pin Featured Fundraisers
Donations List & Page Navigation
How to Reset Your Password
How to Opt Out of Email Marketing (Donor)
Refunds
Failed Transaction
Did not receive a confirmation email / receipt
How to Access Your Profile
Setting Up Multi-Factor Authentication (2FA)
Recommended Web Browsers & Versions
Featured
JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.

Contact Support Close